DELIVERY DELAY

Delivery times vary depending on the desired item. Each deadline is detailed in the “DELIVERY & RETURN” section of each product.

GOODMODOS values long creative processes to offer a selection of unique and sustainable handcrafted pieces. This is the reason why a large part of the creations are made on demand and can take several weeks before being delivered.

GOODMOODS invites you to take the time to appreciate the duration of the production of this singular object, designed to last and cross generations.

The products being sent directly by the craftsman or the manufacturer, orders with pieces originating from several different workshops cannot be grouped together in a single package.

SHIPPING COST

Shipping costs vary depending on the desired item. The price is calculated once the product has been added to your cart and your delivery address has been entered.

When receiving items from artisans outside the European Union, customs fees and purchase taxes may be charged upon delivery.

RETURNS

Pieces ordered on demand and made to measure by hand, cannot be returned, except in the case of damage. For any return related to damage, you can contact GOODMOODS by email at contact@goodmoods.com specifying the details of the order in order to inform the craftsman.

Certain products offered by GOODMOODS are subject to a withdrawal period of fourteen days after you receive it. The right of withdrawal is applied to products in stock at the time of your order. It is indicated on the product page when applicable.

Return shipping costs are the responsibility of the buyer. All items must be returned in their original packaging with label, in perfect condition and without having been used.

DAMAGED ITEM

Craftsmen and manufacturers make every effort to ensure that the items ordered are received in the best possible conditions.

However, if an item is received damaged, it is best to refuse the package when the delivery person arrives in order to obtain proof and a full refund as soon as possible. Contact GOODMOODS quickly for assistance.